1. In these conditions ("these Conditions") unless the context otherwise requires:
(a) ‘Avon’ means in respect of Goods originating in the United States of America, Avon Protection Systems, Inc., and in respect of Goods originating in the United Kingdom, Avon Polymer Products Limited;
(b) ‘the Customer’ means the person or company accepting a Quotation of Avon for the sale/supply of Goods or whose order for Goods is accepted by Avon;
(c) ‘Goods’ means the goods (including any instalment of the goods or any parts for them and any instruction manual or other documentation to be supplied with them) or services which Avon are to supply and which are specified in the Quotation;
(d) ‘Quotation’ means a quotation, proposal or similar document of Avon for the supply of Goods which is accepted by the Customer or an order for the supply of Goods which is accepted by Avon, and for the avoidance of doubt an "order" for these purposes includes an order completed over the telephone, via e-mail or on-line via Avon's website;
(e) ‘Contract’ means together the Quotation and these Conditions.
2. Avon shall supply and the Customer shall purchase the Goods in accordance with the Quotation, subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions. In the event of inconsistency between these Conditions and any special conditions contained in the Quotation, such special conditions shall prevail. No conduct by Avon shall be deemed to constitute acceptance of any terms put forward by the Customer.
Orders 3. No order submitted by the Customer shall be deemed to have been accepted by Avon unless and until expressly confirmed in writing by Avon, such confirmation to be made by written communication to the Customer specifically indicating acceptance (as opposed to receipt) of the Customer's order. In the case of any Quotation, authorisation to proceed with the delivery of the Goods in writing shall constitute the Customer’s acceptance of such Quotation and these Conditions.
4. No order which has been accepted by Avon may be varied or cancelled by the Customer without the agreement in writing of Avon and the Customer consents to the imposition of a cancellation charge of 10% of the order value and/or acknowledges Avon’s right to require the Customer to indemnify Avon in full against all loss (including loss of profit), costs (including the costs of all labour and materials used), damages, charges, interest and expenses incurred by Avon as a result of such variation or cancellation.
Price 5. The price of the Goods shall be the price stated in the Quotation. All prices stated in any Quotation, but not yet agreed by the Customer, are valid for 30 days only except where stated differently, after which time they may be altered by Avon without the agreement of the Customer.
6. Unless otherwise agreed in writing, all prices are quoted on an "ex works" basis under Incoterms 2000 and do not include the cost of obtaining export clearance (where applicable), any special packaging, shipping, insurance, bonds, import duties, import taxes, VAT or other applicable sales tax, all of which will be invoiced in addition to the price of the Goods.
Delivery 7. Delivery of the Goods shall be by carrier nominated by the Customer, with delivery arrangements to be made by Avon on the Customer’s behalf acting as the Customer’s agent. Except where agreed otherwise delivery of the Goods shall be on a “free carrier” (FCA) basis under Incoterms 2000 and shall occur on release of the Goods by Avon to the carrier at Avon’s facility.
8. All delivery times stated in any Quotation are estimates only and are based upon conditions ruling at the date of such Quotation. While reasonable efforts are made by Avon to deliver within any time specified in the Contract Avon shall be under no liability whatsoever for any loss suffered by the Customer whether directly or indirectly as a result of delay in delivery.
9. In relation to sales of Goods to customers located outside the United States of America and the United Kingdom, release of the Goods to the nominated carrier is subject to receipt by Avon of export clearance. Avon shall be responsible for obtaining clearance for all export shipments and, subject to Avon using its reasonable endeavours to obtain export clearance, it shall not be liable for any delay or failure to do so.
10. The Customer shall make full disclosure to Avon of all information and material that Avon reasonably requires in order to make the necessary applications for export clearance and more generally to perform its obligations under the Contract. In making such disclosures the Customer will ensure that such information and material is true, accurate and complete in all respects, does not infringe any rights of any third party and is provided within sufficient time to enable Avon to perform its obligations under the Contract. Avon shall not be liable for any delay in the delivery of the Goods which is caused as a result of the Customer’s failure to comply with its obligations under this clause.
11. When requested by the Customer, Avon shall provide a certificate of conformance stating that the Goods conform with the requirements of the Contract and that records substantiating conformance are retained by Avon and are available for review on request. The certificate shall be issued by Avon’s quality assurance representative and shall include the order and Contract number, part numbers and description, Avon specification number, quantities, lot numbers and serial numbers. A copy of the certificate of conformance shall be included with the shipping documents for each shipment.
12. If at any time the Customer requests a change in delivery dates, quantities or specifications for the Goods, or Avon suffers any delay caused by any instructions of the Customer or failure of the Customer to give Avon adequate information or instructions, then Avon may accordingly increase the price payable for the Goods or extend the time for their delivery.
Invoicing and payment 13. Unless otherwise agreed in writing, Avon shall be entitled to invoice the Customer on or at any time after delivery of the Goods (or any instalment of the Goods) to the nominated carrier.
14. The Customer shall make payment of Avon’s invoice in full, unless other payment terms have been agreed in writing with Avon, by wire transfer within 30 days of the date of invoice, and all such payments shall be made without set-off, counterclaim or deduction of any kind. If payment is to be by letter of credit, such letter of credit shall be a confirmed, irrevocable, sight letter in favour of Avon and must contain the statement: “All banking charges and commissions outside the country of origin are for the account of the opener”.
15. If the Customer fails to make any payment on the due date then, without prejudice to any other right or remedy available to Avon, Avon shall be entitled to:
(a) terminate the Contract or suspend any further deliveries of Goods to the Customer; and/or
(b) charge the Customer interest (both before and after any judgment) on the amount unpaid, such interest to accrue on a daily basis at the rate of 12 per cent per annum from the due date until the date of actual payment.
Risk and title
16. In respect of Goods originating in the United States of America:
(a) Risk of damage to or loss of the Goods and legal title to the Goods shall pass to the Customer when the Goods are collected from Avon’s premises by the nominated carrier.
17. In respect of Goods originating in the United Kingdom:
(a) Risk of damage to or loss of the Goods shall pass to the Customer when the Goods are collected from Avon’s premises by the nominated carrier.
(b) Notwithstanding delivery and the passing of risk in the Goods or any other provision of the Contract, the legal title to the Goods shall not pass to the Customer until Avon has received in cleared funds payment in full of the price of the Goods and all other sums due to Avon from the Customer.
(c) Until such time as the legal title to the Goods passes to the Customer, the Customer shall keep the Goods separate from those of the Customer and third parties and properly stored, protected, insured and identified as Avon’s property, but the Customer shall be entitled to use the Goods in the ordinary course of its business to include sale to a bona fide third party purchaser acting in good faith.
(d) Until such time as the legal title to the Goods passes to the Customer, Avon shall be entitled at any time to require the Customer to deliver up the Goods to Avon and, if the Customer fails to do so, to enter upon any premises of the Customer or any third party where the Goods are stored and repossess the Goods.
Warranty
18. Avon warrants to the Customer that (1) the Goods will be free from defects in workmanship and materials, and will conform to the specifications, drawings, samples and performance requirements incorporated in the Contract, and (2) Avon has and will transfer to the Customer ownership and good title to the Goods delivered, free of all liens, encumbrances, and rights of third parties (except those created by Avon). The warranty in clause (1) will continue for the warranty period specified in the Contract. The warranty in clause (2) will continue for the life of the Goods.
19. Unless otherwise specifically stated in the Contract, Avon does not warrant the design of the Products or their fitness for any particular purpose. Avon shall be under no liability in respect of any non-conformity or defect in the Goods:-
(a) which arises from fair wear and tear, wilful damage, use by unauthorized or inexperienced personnel, negligence, abnormal working conditions, failure to follow Avon’s instructions (whether oral or in writing), misuse, or alteration or repair of the Goods without Avon’s approval; or
(b) which is not notified to Avon in writing within 30 days after such non-conformity or defect is discovered by or notified to the Customer.
20. Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
21. In respect of any breach by Avon of the warranties given by it under clause 18 above Avon's liability to the Customer shall be limited at, Avon's sole discretion, to:
(a) repair or replacement of the Goods (or any parts) in question; and/or
(b) repayment of the price, or a proportion of the price, attributable to the Goods in question.
22. Any Goods to be returned for any reason must be notified to Avon in advance for authorisation. Avon will provide the Customer with a return authorisation number which must be clearly marked on the shipping containers and reserves the right to levy a returns charge.
23. Avon reserves the right, on giving prior notice to the Customer, to make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory requirements and which do not materially affect their quality or performance.
24. The Customer shall ensure that the Goods shall only be used in accordance with the instruction manuals and any training supplied by Avon, together with any warning fitted to the Goods. The Customer shall ensure that Goods supplied for ultimate use by non-English speaking consumers shall only be supplied with both the warning fitted to the Goods and the instruction manual translated into the language that will be understood by any such user.